What does it mean to "pay attention to non-verbal cues" during active listening?

"Paying attention to non-verbal cues" during active listening refers to the practice of actively observing body language, gestures, and facial expressions that accompany verbal communication. These non-verbal signals can convey emotions and intentions that words alone may not fully express. For instance, a person may say they are fine verbally, but their crossed arms and lack of eye contact might suggest otherwise. By recognizing these non-verbal cues, a listener gains deeper insight into the speaker's feelings and meanings, fostering better understanding and communication.

This approach contrasts with solely focusing on verbal messages, the tone of voice, or listening passively without interaction. Engaging with non-verbal communication enhances active listening, making it a vital skill in effective interpersonal communication.